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about us

we exist to create homes that inspire a purposeful way of life

Returns Policy

Our Returns Policy

1) What is TSL's return policy?

Change of Mind

We understand that things happen, and you may need to return your order. That's why we offer a complimentary 30 day change of mind policy for most orders within Australia. For overseas orders, we can still take refunds with a small shipping fee, please reach out to us. Please note all items must be unused and returned in their original packaging. For hygiene reasons, we cannot accept change of mind returns on personal care items. Just reach out to us, we'd love to help! 

Australian Consumer Law

This returns policy does not affect your rights under the Australian Consumer Law, and you are entitled to a refund or replacement for faulty goods, within a reasonable period of time.

2) If I mail a return, when will I be refunded?

After inspection of the returned product, it will take up to ten business days for the refund to be processed.

3) What is the cost to return an item?

Change of Mind 

For items returned within 30 days for a change of mind, we can organise a complimentary returns label for you. Just reach out, we'd love to help! 

If the item is not deemed faulty and has been returned outside of the 30 day change of mind period, unfortunately we will not be able to issue a refund.

Australian Consumer Law

If your product is deemed faulty, TSL will issue a returns label for you to use in mailing the item back to us. Please note all items will be inspected upon being returned to identify the fault.

4) Questions

For all enquiries relating to returns or exchanges, please contact us at - we would love to help.

creating magical moments

At TSL, we believe in creating delightful moments in the every day. Wherever you use them - at the dinner table, in cozy corners or pottering around the house, we are inspired by simple design that bring moments of joy to your daily rituals.

luxury meets sustainability

We believe every drop makes the ocean and we are determined to leave no footprint behind. Our linen pieces are designed to be long-lasting and loved for many years to come. They’re made from luxurious, durable, premium linen that will stand the test of time. We are saying bye to buying more and yes to buying better.

We're always open for a chat

If you love our wares, we'd be so grateful if you'd share your reviews and feedback. If you have any questions or concerns, our virtual doors (i.e. inboxes) are always open. We'd love to hear from you. 


Team TSL